Refund policy

Refund Policy – Mega Finds

Last updated: November 20, 2025

Thank you for shopping with Mega Finds!
We want you to feel confident with every purchase. If something isn’t right, here is how returns and refunds work.

1. Return Period

You have 15 days from the date you receive your order to request a return.

To be eligible, items must be:

  • Unused and in the same condition as received
  • In original packaging, including all accessories and tags
  • Accompanied by proof of purchase (order number or receipt)

Mega Finds reserves the right to refuse returns that do not meet these conditions.

2. Return Shipping

  • If the return is due to our error (damaged, defective, wrong item), we cover the return shipping cost or provide a free return label.
  • For all other reasons (change of mind, no longer needed, etc.), the customer is responsible for return shipping costs.

3. Damaged, Wrong, or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

We will provide either:

  • A replacement, or
  • A full refund

Shipping costs for defective or incorrect items are fully covered by us.

Please include:

  • A clear photo of the item and packaging
  • Your order number
  • A brief description of the issue

4. EU Right of Withdrawal (14 Days)

If your order is delivered within the European Union, you are entitled to a 14-day right of withdrawal under EU consumer law.

You may cancel your order for any reason within 14 days of receiving it.
A refund will be issued once the item is returned in unused, original condition.

Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect.

5. Items Not Eligible for Return

For safety and hygiene reasons, the following items cannot be returned:

  • Personalized or custom-made products (unless defective)
  • Gift cards
  • Final sale or clearance items
  • Used items or products not in their original condition

6. Exchanges

We do not offer direct exchanges.
If you want a different item, color, or variant, please:

  1. Return the original item
  2. Place a new order separately

7. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 10 business days

If 15 business days pass after approval and you still haven’t received your refund, please contact us at:

📧 mymegafindsco@gmail.com

8. How to Start a Return

To begin your return, email us at:

📧 mymegafindsco@gmail.com

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos (only if item is damaged/defective)

We will guide you with the next steps and provide the return address or return label, depending on the case.

9. Summary Table

Reason Return Window Return Shipping Paid By Outcome
Damaged / Defective 48 hours Mega Finds Refund or Replacement
EU Withdrawal Right 14 days Customer Refund
Voluntary Return 15 days Customer Refund

10. Legal Compliance

This Refund Policy complies with:

  • EU Consumer Rights Directive
  • Dutch consumer protection laws
  • UK Consumer Contracts Regulations (2013)
  • US FTC guidelines
  • Canadian Consumer Protection Acts
  • Australian Consumer Law (ACL)

We are committed to fair, transparent, and lawful consumer protection practices.